{"id":395403,"date":"2020-01-08T08:40:27","date_gmt":"2020-01-08T07:40:27","guid":{"rendered":"http:\/\/phileo-lesaffre.com\/?p=395403"},"modified":"2022-02-17T15:41:24","modified_gmt":"2022-02-17T14:41:24","slug":"feed-tech-service-providing-expert-support-to-phileos-customers","status":"publish","type":"post","link":"https:\/\/phileo-lesaffre.com\/en\/feed-tech-service-providing-expert-support-to-phileos-customers\/","title":{"rendered":"Feed tech Service: providing expert support to Phileo\u2019s customers"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_column_text]Top quality product development and high-level technical support goes hand-in-hand in enabling Phileo by Lesaffre to deliver valuable new yeast-based solutions to farmers across the world.<\/strong><\/p>\n

 <\/p>\n

by Mohamed MAMMERI, Global Product Manager, Phileo by Lesaffre<\/p>\n

[\/vc_column_text][vc_separator type=”transparent” up=”15″ down=”15″][vc_column_text]\"\"<\/p>\n

The development of new generation Actisaf\u00ae Sc 47 HR+, created in response to the increasing technology demands of modern feed manufacturing, was closely aligned with the setting up of Phileo\u2019s Feed tech Service.<\/strong><\/p>\n


\nThe new generation product carries high resistance to the main stress factors associated with modern pelleting, such as compression and friction, temperature, moisture, and compatibility with acids.<\/strong><\/p>\n

 <\/p>\n

Feed tech Service, meanwhile, helps to ensure customers are given the training and support they need in order to benefit fully from the high resistance qualities of Actisaf\u00ae<\/sup> Sc 47 HR+.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1594038982806{padding-top: 25px !important;}” z_index=”” el_class=”noPadding”][vc_column][vc_column_text]<\/p>\n

Phileo makes its expertise accessible to customers through training <\/strong><\/h2>\n

 <\/p>\n

\"\"<\/p>\n

The new service was devised by Phileo\u2019s R&D specialists, working with industry experts to develop an information and support solution for customers to use as they address the challenges attached to today’s production processes, especially during pelleting.<\/p>\n

 <\/p>\n

The experience and expertise behind Feed tech Service, was drawn from many years of Phileo-based R&D, aligned with a strong global network of field specialists.<\/p>\n

 <\/p>\n

\u201cFeed tech Service gives customers a clear view of the multi-function resistance qualities of Actisaf\u00ae<\/sup> yeast probiotics in feeds, focusing on how they apply to each company\u2019s own pelleting conditions,\u201d<\/em> said Alix Hemdane, International R&D Feed Technologist Engineer, Phileo.<\/p>\n

 <\/p>\n

\u201cBy creating this level of personal attention and support, we are also able to offer a customised service to businesses, providing them with innovative solutions and an expert service.\u201d<\/em><\/p>\n

Feed tech Service training events have been completed across the world during the last two years, including: Europe (Wanssum, NL, October 24-26, 2018); USA (North Carolina, August 22-23, 2019); Brazil (Lind\u00f3ia, August 19-20, 2019 ), and Asia (Bangkok, Thailand, March 10, 2019 and Long An, Vietnam, March 5-6, 2019).[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1594039039383{padding-top: 25px !important;}” z_index=”” el_class=”noPadding”][vc_column][vc_column_text]<\/p>\n

Rich training program, built on partnerships with global food technology experts<\/strong><\/h2>\n

 <\/p>\n

Training is an opportunity to give customers innovative solutions to their specific needs, providing them with Actisaf\u00ae Sc 47 HR+ new generation, backed by the right technical tools and the guidance to help them face the various challenges attached to all production processes.<\/p>\n

The main training topics include examining how to produce a good quality pellet; looking at potential feed processing constraints; appreciating the beneficial use of Actisaf\u00ae HR + new generation during the pelleting process and understanding how Feed tech Service helps customers.<\/p>\n

There was also a major focus on practical demonstrations and training in groups. This included analysing modern processing equipment and the recent changes that have taken place; studying which processing factors are essential for modern feed production and exploring the testing of pellets according to the required quality parameters.<\/p>\n

The training events also provided an opportunity for customers to ask questions and participate in discussions with other manufacturers, facilitating a valuable exchange of experiences and practical lessons.<\/p>\n

Training events featured independent consultants, feed industry specialists and University scientists, including:<\/p>\n

    \n
  • Eric Vissers, Process Technologist, Feed Design Lab, The Netherlands.<\/li>\n
  • Dr. Adam C Fahrenholz, Ph.D., Feed Manufacturing, Prestage Department of Poultry Science, CALS, North Carolina State University, USA.<\/li>\n
  • Fernando Reizer, Feed Manufacturing Consultant, Brazil.<\/li>\n<\/ul>\n

     <\/p>\n

    Training opportunities were also initiated by Phileo\u2019s Feed tech Service team, in collaboration with external experts, to address plant-specific requests from individual customers.[\/vc_column_text][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”noPadding” css=”.vc_custom_1594039047821{padding-top: 25px !important;}”][vc_column_inner][vc_column_text]<\/p>\n

    The next step in answering customers\u2019 needs<\/strong><\/h2>\n

     <\/p>\n

    \u201cBased on positive feedback from our trained \u2018graduates\u2019, we\u2019ve decided to go a step further, customising each training demand and varying our programme from one producer to the next,\u201d<\/em>\u00a0said Alix Hemdane.<\/p>\n

     <\/p>\n

    \u201cTo do this, we will organise customised visits to clients, providing tailor-made solutions for each one. Training support will, as a result, become even more personalised, resulting in targeted recommendations and the increased optimisation of customers\u2019 production processes.\u201d<\/em><\/p>\n

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